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Program Outline: |
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You call Honeywell Video Systems Technical Support |
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After troubleshooting, it is determined that your unit is defective and in need
of repair |
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We ship a Loaner unit to you |
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You ship your defective unit to Honeywell Video Systems for repair |
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We repair your unit and ship back to you |
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You return the Loaner unit back to Honeywell Video Systems |
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Program Details: |
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How do I get started? |
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To take advantage of the Fusion Loaner Program, please contact Honeywell Video
Systems Technical Support at 1-800-796-2288 option 2, before disconnecting your
unit |
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Tech Support will help troubleshoot your issue, and begin Loaner process if
necessary |
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If my unit is deemed defective and in need of repair, what information will Tech
Support want to gather from me? |
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Purchase order number to ship the Loaner unit
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Mode of transportation and any special handling requirements
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Serial number of defective unit being returned
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Detailed problem description of defective unit being returned |
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NOTE: Inform Tech Support if you need stored images from defective unit. If so,
Tech Support will make every effort to recover these images if possible. There
are no guarantees that images can be recovered on defective units. |
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What does Honeywell Video Systems do with the information given above? |
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We ship a Loaner unit to you per your shipping instructions |
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You are invoiced for the Loaner unit |
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We give you a Repair Authorization (RA) for defective unit |
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How quick will the Loaner unit be shipped to me? |
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Same-day shipping from Honeywell Video Systems for orders received before 2:00
PM, Eastern Standard Time |
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Next-day shipping from Honeywell Video Systems for orders received after 2:00
PM, Eastern Standard Time
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How long do I have to return the defective unit? |
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The defective unit must be returned directly to Honeywell Video Systems
as soon as the Loaner unit is functioning properly within your application |
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Reference the Repair Authorization (RA) issued to you for your defective unit
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What happens once the defective unit is received by Honeywell Video Systems? |
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Defective unit is examined and repaired as appropriate |
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If defective unit is out of warranty, you will be invoiced for a repair charge |
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What do I do with the Loaner unit after receiving my repaired unit back from
Honeywell Video Systems? |
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Call Fusion Support at (800) 796-2288, Option 3 |
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We give you a Return Authorization for Credit (RAC) for Loaner unit |
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The Loaner unit must be returned directly to Honeywell Video Systems
within 30 days of receiving repaired unit |
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When Loaner unit is received by Honeywell Video Systems in its entirety, your
account will be credited for the Loaner unit amount |
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Additional Notes Regarding the Program: |
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You must have a Loaner account directly with Honeywell Video Systems in order to
obtain a Loaner unit. To get your Loaner account setup, please contact Fusion
Support at (800) 796-2288, Option 3 |
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If stored images are needed on the Loaner unit, you are responsible for
recovering these images prior to shipping Loaner unit back to Honeywell Video
Systems |
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If assistance is needed with recovering stored images, contact Honeywell Video
Systems Technical Support. All hard drives on Loaner units are wiped clean once
returned to Honeywell Video Systems |
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Both the defective unit and Loaner unit must be shipped directly to Honeywell
Video Systems in El Paso, TX, not to ADI. Credit will not be issued if you
do not return the Loaner unit in its entirety to Honeywell Video Systems within
30 days of receiving repaired unit. |
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Occasional circumstances such as product availability, physical inventory or
holiday shutdowns, may prolong shipping schedules. Customer Service will advise
the you in advance if such situations exist. |
